In summary: In 2026, the difference is no longer made by the channel but by the framework. Choosing the right lens determines ROI, decision speed, and team clarity. The seven most-used frameworks have distinct use cases by company stage and objective, and combining them poorly wastes budget.
- Jobs-to-be-Done — reduces product failures by up to 30% according to HBR (Christensen).
- RACE — a planning model used today by tens of thousands of marketers according to Smart Insights.
- Growth Loops — a closed cycle that compounds over time, unlike the linear funnel (Reforge).
- North Star Metric — aligns teams and budget on a single user-value metric (Amplitude).
Why in 2026 the framework matters more than the channel
Global marketing budgets in 2026 exceed one trillion dollars and nearly every CMO has access to the same AI, video, automation, and paid media tools. Competitive advantage doesn't come from having new channels, it comes from the lens you use to decide where to invest. A marketing framework is exactly that: a model that translates objectives into allocation choices, prioritization criteria, and a primary metric shared by the team.
According to the Gartner CMO Spend Survey, marketing budgets hover around 7.7% of revenue: a limited share given the risks of misallocation. The HubSpot State of Marketing confirms that teams with clear priorities outperform reactive ones. In this piece we analyze the 7 reference frameworks and when to choose them, avoiding the trap of applying them all in parallel.

1. Jobs-to-be-Done (JTBD): start from the customer's job
Quotable definition: the customer doesn't buy a product, they hire a solution to do a job they have in their life.
The framework, formalized by Clayton Christensen in Harvard Business Review, argues that understanding the customer's functional, social, and emotional "job" dramatically reduces the failure rate of new products. Christensen estimates that roughly 30% of launches fail because they optimized for features instead of the job. Further HBR analysis extends the approach to B2B positioning and messaging.
When to use it: product redefinition, entry into a new segment, restructuring landing-page messages, creative briefs for new campaigns. Less suitable for short-term tactical performance-marketing optimizations.
Documented example: the most-cited case is McDonald's "milkshake" story told by Christensen, where shakes are sold in the morning not as dessert but as a quick breakfast for commuters in their cars. Repositioning the job-to-be-solved generated more growth than working on the product itself.
2. STP: Segmentation, Targeting, Positioning
Quotable definition: you can't talk to everyone, you must choose who to serve and what to mean in their mind.
STP, codified by Philip Kotler, remains the backbone of strategic marketing. McKinsey highlights how companies that segment with precision and calibrate their value proposition to the segment achieve higher growth than generalist competitors.
When to use it: entering a new market, consolidating positioning, conflict between SBUs over overlapping territories, annual marketing planning.
Pattern example: a B2B SaaS that moves from a generic audience to three segments (mid-market finance, retail enterprise, agencies) with dedicated pricing, messaging, and case studies reduces CAC and increases win rate. The pattern is documented in several Forrester reports on the B2B buying journey.
3. RACE: Reach, Act, Convert, Engage
Quotable definition: RACE makes the funnel operational by separating what attracts, what engages, what converts, and what retains.
The RACE framework from Smart Insights is today one of the most widely adopted digital planning models. The reason is practical: it ties channels, KPIs, and content to one of four phases, making it immediately clear where there is a hole in the customer journey.
When to use it: integrated editorial plans, digital-marketing audits, managing a multi-channel agency, reorganizing KPIs for an executive dashboard.
Pattern example: a retailer that maps every channel to a RACE phase discovers it has six Reach initiatives, two Convert initiatives, and zero Engage initiatives. Reallocating budget toward CRM and loyalty unlocks margin in the following half-year. A pattern consistent with what WARC documents on the ROI of retention.
4. Growth Loops: compounding growth
Quotable definition: a growth loop is a closed cycle in which the output of one cycle becomes the input of the next, generating compounding growth.
Unlike the funnel, which is linear and leaks, growth loops are circular. Reforge codified the concept by identifying viral, content, paid-recovery, and marketplace loops. Well-documented public examples: Dropbox's referral loop and Pinterest's content-driven loop via SEO.
When to use it: digital products with network effects, long-term content/SEO strategies, marketplaces, self-serve SaaS. Less suitable for businesses with long sales cycles and small volumes.
Pattern example: a content-driven publisher that publishes answers to search intents, earns backlinks from citations, improves rankings, and gains new traffic that generates new content and new citations. The pattern is analyzed across multiple posts on the Intercom blog.

5. ICE Scoring: prioritizing experiments
Quotable definition: ICE compares ideas across impact, confidence, and ease to decide what to test first, not what to test always.
ICE, popularized by Sean Ellis and adopted by Smart Insights, is the simplest model for turning a backlog of ideas into a queue of experiments. Three votes from 1 to 10 (Impact, Confidence, Ease), multiplied average, start from the top. It avoids the trap of the loudest idea in the meeting.
When to use it: growth teams, e-commerce CRO, weekly marketing sprint planning, audit of an unmanageable backlog.
Pattern example: a B2B team with 60 ideas in the backlog that switches to ICE scoring concentrates the first 12 experiments on a few high-impact initiatives and unlocks measurable conversion-rate improvements in the following quarter. The principle of "concentrating a few high-impact bets" is also discussed across multiple issues of Ad Age.
6. North Star Metric + OKR: only one metric truly counts
Quotable definition: the North Star Metric is the single measure that captures the value delivered to the user and guides every allocation decision.
The concept, popularized by Sean Ellis and formalized by Amplitude, requires the metric to capture three elements: user value, a proxy for future revenue, and the ability to move week over week. Combined with OKR, it translates strategy into concrete quarterly objectives.
When to use it: companies past product-market fit, reorganization of multiple teams around a single strategy, investors asking for clarity on which lever the company is pulling.
Pattern example: a marketplace that moves from vanity metrics (registered users) to a North Star defined as "completed transactions per week" aligns marketing, product, and operations. Sprints across all teams are evaluated against the same metric. Logic similar to the one described by Intercom.
7. Category Design: create the category instead of competing
Quotable definition: the category king captures most of the economic value of the category, so if you can, design the category instead of competing in the old one.
Play Bigger documented how the so-called "category king" captures a disproportionate share of the total economic value of the category. The framework defines a new language (the "category name"), a new problem, and a pioneer positioning.
When to use it: tech startups with a clearly innovative product, mature companies looking to escape a feature war, international launches where the old segment is crowded. Very resource-intensive: not suited to every context.
Documented example: Drift framing the "Conversational Marketing" category instead of competing on chatbots, or Gong naming the "Revenue Intelligence" category. Both cases discussed in Ad Age articles and industry deep-dives.

Which framework to choose by company stage?
Not every framework works at every moment of a company's life. The table summarizes the most widely shared guidance among CMOs and business schools, useful as a first-read map.
| Framework | Pre-PMF startup | Scale-up | Corporate |
|---|---|---|---|
| JTBD | Ideal | Useful for new segments | Useful in restructuring |
| STP | Too early | Foundational | Annual planning |
| RACE | Simplified | Executive dashboard | Ideal for multi-BU |
| Growth Loops | If digital product | Ideal | Often overlooked |
| ICE Scoring | Ideal | Ideal | Only on agile teams |
| North Star + OKR | Post-PMF | Ideal | If reorganizing |
| Category Design | Only if innovative | If global ambition | Rare, costly |
Which primary KPI to associate with each framework?
Every framework has a natural metric that measures its execution. A practical table for the annual plan.
| Framework | Primary KPI | Control KPI |
|---|---|---|
| JTBD | Adoption rate of the new positioning | Share of search, message-market fit |
| STP | Win rate per segment | CAC per segment |
| RACE | Conversion rate per phase | Cost per lead, retention |
| Growth Loops | Loop k-factor or organic indexed content | Doubling time |
| ICE Scoring | Number of winning experiments / quarter | Win rate of experiments |
| North Star + OKR | Value of the North Star | Quarterly OKR variance |
| Category Design | Share of voice in the category | Branded share of search |
For a deeper dive on how to turn KPIs into management indicators, see our piece on the 10 marketing metrics every business owner must know and on choosing the right KPIs to measure marketing agency results.
How to combine multiple frameworks without creating chaos
A common mistake is trying to apply all 7 frameworks together. In practice, a team that works uses two or three: a direction framework (JTBD or STP), an execution framework (RACE or Growth Loops), and a prioritization framework (ICE) with an alignment metric (North Star + OKR). Category Design is a separate choice, activated only if there is the raw material to do it.
The choice of frameworks also depends on the maturity of the partnership with the agency supporting the team: a topic we cover in our piece How to choose the best marketing agency in 2026 in the AI era.
Frequently Asked Questions
Which framework should a pre-PMF startup choose?
For a pre-PMF startup the winning pair is JTBD + ICE scoring. JTBD prevents building features disconnected from the customer's real job, ICE allows hypothesis testing with rigor under limited resources. STP comes when the segment has started to emerge. North Star and OKR work better post-PMF, when a stable value metric exists over time.
Is JTBD also useful for B2B?
Yes, probably even more so. B2B has buying committees with explicit emotional and social jobs (career, error risk, peer approval) often overlooked in favor of rational ROI. HBR explicitly applies it to the B2B context, showing how the framework outperforms static personas in increasing the effectiveness of messages and campaigns.
How do you measure a Growth Loop?
A growth loop is measured on two levels. The first is k-factor for viral cycles, namely how many new users each active user brings. The second, for content loops, is the number of organic pages that generate new inbound traffic each month. The third useful indicator is doubling time: how long it takes the loop to double its output. Operational reference: Reforge.
How do frameworks and channels combine?
Frameworks come before channels. A channel is chosen on the basis of the framework: a RACE plan will decide channels phase by phase, a growth loop will imply channels that close the cycle, JTBD will orient the message that then runs across channels. Reversing the order leads to filling editorial calendars with content disconnected from any strategy. For an integrated view, Smart Insights proposes the channels-phases matrix.
North Star Metric vs traditional KPIs: what's the difference?
The North Star Metric is a single measure, shared across the entire company, and represents the value delivered to the user. Traditional KPIs are many, often divided by function, and measure activities or intermediate results. Without a North Star, every team optimizes its own KPI even at the expense of others. With a clear North Star, KPIs become levers measured against the common objective. Reference: Amplitude.
Is Category Design really suitable for Italian SMEs?
Rarely. Category Design requires budget, narrative, and often a dedicated editorial and PR team for several years. For an Italian SME it's far more effective to work on JTBD, STP, and a credible Growth Loop. Category Design remains an option to keep in mind only in innovative verticals where the company has an objective product advantage and the ability to invest in an international presence. Even Il Sole 24 Ore documents rare but significant Italian cases of category creation in software and Industry 4.0.
Need help choosing the right strategy?
Choosing the framework and combining it with the right channels requires an assessment of the business context, stage, available resources, and the business objective for the next 12 months. If you want to talk with our editorial team and figure out which combination of frameworks works best for your company, write to us from the contact page. For more deep dives, also read how the selection criteria are changing in our definitive guide to choosing a marketing agency, or explore the blog for cases, guides, and updated data.
Sources and References
- Harvard Business Review — Know Your Customers' Jobs to Be Done (Christensen)
- McKinsey — Precision Marketing and Value Growth
- Gartner — CMO Spend Survey
- WARC — The ROI of Customer Retention
- Forrester — B2B buyer research
- HubSpot — State of Marketing Report
- Smart Insights — RACE Framework
- Reforge — Growth Loops
- Amplitude — North Star Metric
- Intercom Blog — North Star Metric Guide
- Ad Age — Category Design coverage
- Il Sole 24 Ore — Innovation and categories


